During the process of returning a purchase, please keep in mind the following:
Your purchase must be in the same condition you received it.
For health reasons, the bodysuits must have the protective sticker in place on the bottom,
so that they cannot be tried on or used. If you wish to make a return, it is absolutely
necessary to have the label and sticker on the product.
As soon as we receive your package, we will check its condition and proceed to send you
the requested size or different code. Refunds are not available.
If you return it via post, VickySuit does not accept packages sent with C.O.D. service
(Collect on Delivery), nor will we refund the shipping costs.
Exchange or Replace an Item
In the case that you would prefer a different size than the one ordered, you can request it
upon returning the product. In order to do so, please include the size you wish to receive
in the return form.
If the size is not available at that time, you will get a full refund of the value of your
If you wish to exchange the article for another style or color, you must return your
purchase and place a new order.
The time needed for a full refund may vary from 3 to 12 working days from the moment
we receive the product. As soon as we check the condition of the product, we will inform
you via email. Please remember that the refunds will be made in the same manner that
they were purchased initially.
If it was purchased through a bank deposit, we will need your IBAN number. You can
update the information by going to “update Bank Information” in the field “My account”. If
you have not signed in before, you can send us the information in the section “Orders”.
When we receive the information, we will complete the refund. Do not forget that the
IBAN code has to belong to a bank in the country of the placed order.
If you receive a damaged product or different than the one you purchased, and you wish
to return it through the post office, please remember to include the receipt of the shipping
cost in the package. As soon as we check the condition of the clothing, we will give you a
full refund plus the cost for shipping.
The shipping cost will only be refunded after we receive the returned product.
About the regulation and data protection
- What does the General Data Protection Regulation (GDPR) govern?
- What is personal data?
- What constitutes data processing?
- What are Data Protection Authorities (DPAs)?
As of May 2018, with the entry into application of the General Data Protection Regulation, there is one set of data protection rules for all companies operating in the EU, wherever they are based.
Stronger rules on data protection mean
- people have more control over their personal data
- businesses benefit from a level playing field